Mobilisation & Onboarding
A structured transition process designed to move your portfolio onto an integrated FM model without disruption to daily operations.
Our Approach
A Phased Path to Go-Live
Every transition follows a documented plan, so nothing is left to chance and nothing falls through the cracks.
Week 1
Discovery & Audit
We review current contracts, compliance records, and site conditions to build a clear picture of your portfolio.
Weeks 2–3
Transition Planning
Staff, suppliers, and systems are aligned ahead of go-live, with clear communication to all stakeholders.
Week 4
Go-Live & Handover
Services transition to Thamesway with full documentation, reporting access, and a dedicated onboarding lead.
What You Can Expect During Onboarding
A transition designed around continuity — not disruption.
Dedicated Onboarding Lead
A single point of contact manages the whole transition, from kickoff through to go-live.
Learn moreNo Service Gaps
Overlap planning with outgoing contractors ensures continuous cover throughout the transition.
Learn moreFull Documentation Handover
All compliance records and asset data are transferred, verified, and made available from day one.
Learn moreBeyond Go-Live
Continuous Improvement After Mobilisation
Onboarding doesn't end at go-live — the first 90 days set the baseline for long-term performance.
Day 30
Service Review
An early performance review identifies any adjustments needed to schedules or scope.
Day 60
Reporting Baseline
Performance baselines are established, giving you a clear reference point for ongoing reporting.
Day 90
Full Optimisation
Services are fully optimised based on real operational data gathered since go-live.
FAQs
Common questions about how mobilisation and onboarding works.
How long does onboarding typically take?
Most transitions complete within 2–4 weeks from kickoff to go-live, depending on portfolio size and the complexity of existing arrangements.
Will there be any disruption to residents or tenants?
Our transition plans are built around continuity — overlap periods with outgoing contractors are used to prevent any gap in day-to-day service.
What information do you need from us to begin?
We typically request existing contracts, compliance records, asset registers, and site access details to begin the discovery and audit phase.
Do you retain existing staff during transition (TUPE)?
Where TUPE applies, we manage the process in line with statutory requirements, working closely with outgoing providers to ensure a compliant, well-communicated transfer.
Still have questions?
Speak with our team about what onboarding would look like for your portfolio.
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