A Structured Approach to Facilities Delivery
From onboarding to ongoing operations, every engagement follows a documented, accountable process designed around your portfolio.
Three Pillars of Every Engagement
Mobilisation & Onboarding
Structured transition planning that consolidates contractors, reviews asset scope, and establishes PPM schedules aligned to operational priorities.
LearnHelpdesk & Reporting
Centralised job logging, documented close-outs, and performance dashboards providing real-time visibility across portfolios.
LearnHealth, Safety & Compliance Standards
Compliance embedded into workflows with audit-ready documentation aligned to Building Safety and statutory obligations.
LearnEngagement Lifecycle
From Initial Consultation to Continuous Performance Improvement
Every partnership follows the same structured lifecycle — from first consultation through to ongoing performance reviews — so you always know what happens next.
Initial Consultation
Portfolio review and operational risk assessment to identify compliance exposure, reactive cost drivers, and lifecycle gaps.
Bespoke Service Plan
Development of a sector-aligned PPM framework integrating engineering, compliance, and support services under one structured model.
Service Delivery
Integrated execution across Hard FM, Soft FM, and specialist services, with documented reporting at every stage.
Mobilisation Timeline
Mobilisation to Steady-State Operations
A phased onboarding approach designed to protect continuity while establishing the systems that drive long-term performance.
Week 1–2
Foundation
Asset audit, contractor consolidation, and compliance gap review.
Week 3–4
Configuration
PPM scheduling, helpdesk configuration, and reporting framework activation.
Month 2 Onwards
Steady State
Structured service delivery with clearly defined KPIs and documented compliance oversight.
Customer Testimonials
"Prior to appointing Thamesway, our portfolio was operating under multiple contractors with limited oversight. Since transitioning to their integrated model, we have seen a measurable reduction in reactive maintenance and improved reporting visibility."
"Thamesway's approach is structured, transparent, and aligned with our long-term asset strategy. Their compliance documentation and audit-ready reporting have been particularly valuable across our mixed-use portfolio."
"From front of house to engineering and capital works, the integration with Thamesway has simplified our operations considerably. Communication is clear, response times are consistent, and documentation is always complete."
FAQs
Common questions about how an engagement with Thamesway works day-to-day.
What does the onboarding process involve?
Onboarding begins with a portfolio audit and contractor consolidation, followed by PPM scheduling and helpdesk configuration — typically completed within 2–4 weeks.
How do you report on performance?
You receive structured reporting covering job completion, compliance status, and KPI performance, accessible through regular reviews with your account lead.
Can you integrate with our existing systems?
Yes. Where possible we integrate with existing property management or helpdesk software, or provide our own reporting platform as part of onboarding.
How are jobs prioritised and escalated?
Jobs are triaged by risk and urgency at the point of logging, with defined escalation paths for anything safety-critical or time-sensitive.
Do you provide dedicated account management?
Yes. Every portfolio is assigned a dedicated account lead who acts as your single point of contact across all services.
How often do you review service performance?
We hold structured performance reviews at 30, 60, and 90 days after go-live, then quarterly thereafter as standard.
Still have questions?
Speak with our team to explore how our delivery model would apply to your portfolio.
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